
By Jonathan France ACC
Attention to detail
This is a given right? Most of us may be aware of how this portrays to coding as it’s a cornerstone of the industry.
However careless errors can quickly set coders and those working closely with them, back several steps. Missing the assignment of a 5th characters code, or improper sequencing and dagger (+) and asterix (*) codes can have huge implications especially in:-
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Data and Data usage
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Financial implications
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Successful treatment outcomes
If you’re new to the industry, it’s crucial to learn and develop this skill. Quickly!
Communication
Communication is also a key skill needed as a clinical coder.
Whether it’s a discussion with your colleagues, engaging with member of the multidisciplinary team or liaising with a consultant, developing this skill is vitally important in all formats including in person interactions or via electronic formats
To succeed particularly in this area coders should be able to:
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Put active listening skills to use
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Be able to retain information
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Ask questions to better understand complex procedures/diagnoses
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Able to assert their knowledge and experience to a wide variety of trust staff
Ability to face evolving challenges
All professions face challenges, but coders must be able to work through complex (sometimes daunting) case notes and medical processes, all whilst navigating day-to-day interactions and relationships with colleagues and medical professionals – No mean feat let me tell you.
But even with years of experience, coding isn’t always easy. Coders need to be able to investigate diagnoses, follow up with clinicians and be prepared to revise their work given the constant changes in standards and guidance.
Able to adapt to new technologies quickly
Coders operate across multiple technology platforms and clinical systems (some are better than others) and as all trusts are different, so are individual software programmes. Successful coders should have proficiency or atleast have an awareness of applications such as:-
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NHS digital Eviewer/ Online versions of ICD-10 and OPCS Reference manuals and classification books
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Microsoft Teams – used currently for Clinical Coding Online Training
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E-learning Platforms such as Clinical Coding Hub, Delen/Digital Learning Solutions
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Microsoft Office (including word and excel)
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Medicode – Most common across trusts
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Document Management Systems (As more & more trusts are going paperless or paper light, more and more document management systems are coming to fruition)
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