Welcome to Clinical Coding Hub and our website located at www.clinicalcodinghub.co.uk (the “Website”). Your access to our courses (the “Service”) is governed by these Terms and Conditions (these “Terms”), along with our Privacy Policy, Cookie Policy, and any other guidelines, rules, or operating policies that Clinical Coding Hub Limited, of Leagrave, Luton, Bedfordshire, England, LU4 9TP, UK (“Clinical Coding Hub,” “we,” “us,” or “our”) may establish and post on the Website (collectively, the “Agreement”).
1.1 Commencement
The term of this Agreement (the “Agreement Term”) begins when you first sign up for or use our Service.
1.2 Duration
The Agreement Term continues as long as you use or access the Service, unless earlier terminated in accordance with these Terms.
2.1 License and Use
Subject to these Terms and during the Agreement Term, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, worldwide, and revocable right to access and use the Service solely for your personal, non-commercial purposes.
2.2 No Future Obligations
You acknowledge that your subscription or access to the Service is not contingent on any future functionality, features, or the delivery of additional services beyond those explicitly offered at the time of your subscription.
2.3 Customer Support
If you need technical assistance or have questions about the Service, please contact us at [insert email or link to support page]. We will use commercially reasonable efforts to address your concerns in a timely manner, but we do not guarantee any specific response times or resolutions.
3.1 Eligibility
To use our Service, you must:
a) be at least eighteen (18) years old and capable of forming a legally binding contract;
b) complete any registration process required;
c) agree to these Terms; and
d) provide accurate, complete, and up-to-date contact and legal information.
3.2 Authority to Bind
If you sign up for the Service on behalf of a company or other entity, you represent and warrant that you have the authority to bind that organization to these Terms.
3.3 Account Security
You are responsible for keeping your account credentials (username, password, etc.) confidential and secure. You agree to notify us immediately of any unauthorized use or suspected breach of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.
3.4 User Responsibilities for Data Accuracy
You agree to provide and maintain truthful, accurate, and up-to-date information, including payment details and contact information. You are solely responsible for any consequences—such as payment failures or missed communications—resulting from inaccurate or outdated information.
4.1 Fees
All charges for the paid aspects of our Service (the “Fees”) are listed on the Website or otherwise communicated to you in writing. You agree to pay the Fees as indicated.
4.2 Payment Deadlines
You must pay any Fees by the date specified through our Service or as otherwise notified to you. Failure to pay on time may lead to suspension or termination of your access to the Service.
4.3 Changes to Fees
We may modify our Fees at our sole discretion. We will provide reasonable advance written notice of any changes to recurring Fees. Your continued use of the Service after any such change constitutes acceptance of the new Fees.
4.4 Taxes
You are responsible for any applicable taxes (including goods and services tax) that arise under these Terms.
4.5 Payment Methods
All payments must be made using one of our accepted payment methods. You are subject to the user agreements of those third-party payment providers. We are not liable for any disruptions or errors arising from a third-party payment platform. We reserve the right to modify or discontinue any payment method at any time without notice.
4.6 Full Payment
We must receive the total payment by the specified due date in immediately available funds, without restriction, condition, withholding, deduction, set-off, or counterclaim.
4.7 Cancellations and Refunds
If you wish to cancel your subscription or request a refund, you must follow the procedure outlined on our Website or in any applicable Refund Policy. Refund eligibility, amounts, and processing methods may vary. If you are entitled to a refund, we will process it in a timely manner using your original payment method unless otherwise agreed.
5.1 Purpose of Use
You may only use the Service for the purposes we make it available. The Service may not be used for commercial endeavors unless specifically authorized by us.
5.2 Lawful Use
You agree not to use the Service:
a) in violation of any local or international laws or regulations;
b) in any way that is unlawful or fraudulent;
c) to upload, post, transmit, or otherwise make available content that violates our content standards or any applicable laws;
d) to knowingly transmit viruses, Trojan horses, worms, or other harmful code designed to adversely affect computer software or hardware.
5.3 Additional Restrictions
You further agree not to:
a) reproduce, duplicate, copy, or re-sell any part of the Service in violation of these Terms;
b) access or interfere with any part of the Service without authority;
c) create unauthorized subgroups on social media platforms (including WhatsApp and similar services);
d) disrupt any equipment or network storing the Service;
e) interfere with any Content used to provide the Service;
f) disrupt any equipment, network, or Content owned or used by a third party.
5.4 User-Generated Content
If the Service permits posting or uploading user-generated content (e.g., comments, forum posts, or other materials), you retain ownership of your content. However, by submitting such content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display it for the purpose of operating and marketing our Service. You represent and warrant that any content you provide complies with these Terms, does not infringe any rights of third parties, and is lawful. We have the right, but not the obligation, to remove or edit any user-generated content that violates these Terms or applicable law.
6.1 License Grant
We grant you a non-exclusive, non-transferable, non-sublicensable, non-commercial, personal license (“License”) to access and use the Course Content (in whole or in part) for as long as you maintain access to the Service under these Terms.
6.2 No Commercial Use
You must not use, or allow others to use, the Course Content for any commercial purpose without our prior written approval.
6.3 Third-Party Services
Certain elements of the Service may include features or content managed by third parties. Additional terms or costs may apply, and you must comply with those terms.
6.4 Prohibited Activities
Unless explicitly allowed by law, you must not:
a) sell, rent, lease, license, distribute, or otherwise exploit the Course Content or any part of the Service for commercial gain;
b) reverse engineer, decompile, disassemble, reproduce, or create derivative works from the Course Content or Service;
c) use or distribute “auto,” “script,” or “macro” programs or other unauthorized “hack” applications;
d) remove or alter any copyright, trademark, or origin notices;
e) export or re-export the Course Content in violation of any applicable laws or regulations.
6.5 Compliance with Laws
You agree to comply with all applicable laws and regulations when using the Course Content and the Service.
7.1 Intellectual Property
All title, ownership, and intellectual property rights in and to the Course Content, the Service, and associated elements (including text, graphics, audio, video, domain names, and other components) are owned by us or our licensors.
7.2 Protection by Law
The Course Content and Service are protected by national and international laws, including copyright and trademark laws.
7.3 Licensor Rights
Some parts of the Course Content may include licensed materials from third parties; those licensors may also enforce their rights in the event of a violation of these Terms.
7.4 Restrictions
Reproduction or representation of licensed materials in any manner without prior written permission (and, if applicable, the permission of our licensors) is strictly prohibited.
7.5 Reservation of Rights
Except as expressly stated in these Terms, all rights not granted to you are reserved by us or our licensors.
7.6 No Sale
These Terms do not constitute a sale of any rights in the Course Content or Service; your License does not grant ownership or title.
We may terminate or suspend your access to the Service, with or without notice, if we determine you have breached these Terms or any applicable law or regulation, or for any other reason at our sole discretion. These Terms remain in effect while you continue to use or access the Service unless otherwise terminated.
9.1 As-Is, As-Available
The Service, including any Course Content, is provided on an “as is” and “as available” basis. Your use of the Service is at your own risk.
9.2 No Virus Warranty
We do not warrant that any files or Course Content downloaded or executed through the Service will be free from viruses or other harmful components.
9.3 No Guarantees
We do not guarantee that the Service or Course Content will meet your requirements or be uninterrupted or error-free. We provide no assurance of any specific results from using the Service.
9.4 No Advice
No part of the Course Content constitutes professional advice. We do not warrant the accuracy or reliability of any information provided through the Service.
9.5 Limited Liability
We are not liable for any direct or indirect damages, including loss of data or business interruptions, arising from your use of—or inability to use—the Service or Course Content.
9.6 Educational and Informational Purposes
All information provided through the Service is for educational and informational purposes only, and you accept full responsibility for any outcomes resulting from your decisions.
9.7 Hypothetical Scenarios
Examples or results shown within the Course Content are hypothetical and do not guarantee future performance or outcomes.
9.8 Third-Party Links
Our Website or Course Content may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the contents or availability of such external sites, and accept no responsibility for their accuracy, legality, or any damage or loss caused by visiting or using them.
10.1 Accuracy of Information
We strive to keep the information on our Service correct, but we make no representations or warranties regarding its completeness or usefulness.
10.2 Implied Warranties
To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.3 No Specific Outcomes
Nothing in this Agreement guarantees that the Service will produce any particular outcome or be suitable for your specific needs.
11.1 No Liability for Completeness
We are not liable for any incomplete or inaccurate information uploaded or posted on the Service.
11.2 Exclusion of Certain Damages
We will not be liable for any:
11.3 Legal Exceptions
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or any other matter where liability cannot be excluded under applicable law.
11.4 Data Loss
We are not responsible for maintaining or backing up your data. The Service is not intended as a record-keeping system.
11.5 Scope of Obligations
Except as expressly provided in these Terms, all warranties, representations, conditions, and other terms—whether implied by statute or common law—are excluded to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless us, our affiliates, and our respective directors, officers, employees, agents, contractors, licensees, successors, and assigns from all claims, damages, losses, expenses, and costs (including reasonable attorneys’ fees) arising from or related to:
13.1 Assignment
We may assign or transfer our rights and obligations under these Terms to another entity. You may not assign or transfer your rights without our prior written consent.
13.2 Relationship of Parties
Nothing in these Terms creates a joint venture, partnership, agency, or employment relationship between you and us.
13.3 Entire Agreement
These Terms, along with any other documents or policies referenced, constitute the entire agreement between you and us regarding the Service, superseding all prior agreements, understandings, or representations.
13.4 Waiver
Our failure to exercise or enforce any right under these Terms does not constitute a waiver. A waiver of any default is not a waiver of subsequent defaults.
13.5 Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions remain in full force and effect.
13.6 Governing Law and Jurisdiction
These Terms and any dispute arising out of them or in connection with them are governed by the laws of England and Wales. You agree to first attempt to resolve disputes with us in good faith. If a resolution is not reached within sixty (60) days, both parties submit to the exclusive jurisdiction of the courts of England and Wales.
13.7 Force Majeure
We will not be liable for any delay or failure to perform any obligation under these Terms due to events beyond our reasonable control (“Force Majeure Event”), including natural disasters, strikes, lock-outs, pandemics, acts of government, or failure of public or private telecommunications networks.
13.8 Changes to These Terms
We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify you by posting a notice on our Website or by other appropriate means. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms.
13.9 Data Protection
Your Personal Data will be collected, stored, and processed in accordance with our Privacy Policy (incorporated by reference). By using the Service, you acknowledge you have read and agree to the terms of our Privacy Policy.
Thank you for reading and agreeing to these Terms and Conditions.
Below is an improved and updated Privacy Policy reflecting your current service providers (Cloudways hosting, Fluent Forms, FluentCRM, etc.). Please review and tailor any sections to match your exact practices and legal requirements. Remember to remove or modify items that do not apply to your business.
Welcome to Clinical Coding Hub (“we,” “us,” or “our”), operated by Clinical Coding Hub Limited of 60 Simpson Close, Leagrave, Luton, Bedfordshire, England, LU4 9TP, UK. This Privacy Policy explains how we collect, use, protect, and disclose your personal data (“Personal Data”) when you visit our website at www.clinicalcodinghub.co.uk (“Website”) or use our services.
We process Personal Data in accordance with applicable data protection laws, including the UK’s Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR).
“Personal Data” means any information relating to you that can identify you directly or indirectly—such as your name, date of birth, email address, postal address, phone number, or IP address.
“Processing” refers to any operation performed on Personal Data, whether automated or not—such as collection, storage, use, disclosure, and deletion.
Clinical Coding Hub Limited is the data controller responsible for the processing of your Personal Data under the DPA and GDPR. If you have questions about this policy or our data practices, please email us at info@clinicalcodinghub.co.uk, use our Contact Form, or write to us at the address above.
Under the DPA and GDPR, we rely on at least one of the following legal bases when processing your Personal Data:
When you visit our Website without registering or logging in, our servers automatically collect certain information (“Log Data”), including:
We host our Website through Cloudways, which processes all data necessary for operating and providing our Website on our behalf. This is based on our legitimate interest in offering our Website reliably and securely.
If you use additional content delivery networks (CDNs) or caching services (e.g., Cloudflare, StackPath), please include those details here. Otherwise, you may remove this section.
Our Website runs on WordPress, which manages and publishes content. WordPress itself may process data such as comments or form submissions, depending on the plugins or features you interact with.
We sometimes embed or integrate content from third-party services for functionality (e.g., analytics, fonts, forms). These providers may see your IP address to deliver their content or service. Below are the third-party services we use:
Cookies are small files placed on your device by our servers (or those of third parties) to remember user preferences or track usage.
We only use Essential Cookies without explicit consent. For Non-Essential Cookies, we obtain your consent per the UK Privacy and Electronic Communications Regulations (PECR) and the EU ePrivacy Directive.
We use a cookie consent tool that manages your preferences. When you first visit, the tool prompts you to choose which cookies you permit. Information collected includes:
For specific details on our cookies, see our Cookie Policy (or insert real link).
When you contact us via our Contact Form, email, phone, or social media, we collect:
We use this information solely to respond to your inquiries. We delete your data when no longer needed, unless legal obligations require retention.
We use Fluent Forms (by WPManageNinja LLC) to handle form submissions on our Website. Data you enter into our forms is processed by Fluent Forms.
For certain services, you may register for an account using MemberPress. We collect and store:
This data is retained as long as your account is active or as legally required. Once you cancel your membership or delete your account, we remove or anonymize your data unless we must retain it by law.
Payments for memberships or other products are processed by PayPal or Stripe. We do not receive or store your full payment details; only the information necessary to confirm payment.
We manage customer data and communications through FluentCRM (by WPManageNinja LLC). This includes:
If you opt in to receive marketing messages or newsletters, we use your data (usually name and email) to send relevant updates or offers. You can unsubscribe at any time by following the “unsubscribe” link in each message or contacting us directly.
We keep Personal Data only as long as necessary for the purposes stated or to satisfy legal requirements (e.g., HMRC retention periods). This generally ranges from two to six years.
We protect your data through organizational and technical measures (such as SSL encryption and restricted access). However, no method of transmission over the internet is completely secure. If a data breach occurs, we will notify affected individuals as soon as feasible.
We typically do not process special category data (e.g., health, religious beliefs) unless explicitly required for a specific service and done so with your explicit consent.
We do not engage in fully automated decision-making (including profiling) that legally or significantly affects you.
We do not sell your Personal Data.
We only share your Personal Data with third parties:
Your Personal Data may be transferred outside your jurisdiction (including to the United States) for processing, storage, or backup. We ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data when it is transferred internationally.
Under the DPA and GDPR, you have the following rights regarding your Personal Data:
If you wish to exercise any of these rights, please contact us at info@clinicalcodinghub.co.uk or via our Contact Form.
We may update this Privacy Policy from time to time to reflect changes in our services or compliance requirements. We will post the updated version on our Website and update the “Effective Date” below.
If you have questions about our privacy practices or want to make a complaint, please reach out:
This Privacy Policy was last updated on Thursday, 15 March, 2025.
Thank you for reading our Privacy Policy.