Last updated and effective from: 30 September 2026
These Terms of Service (“Terms”) govern your use of the Clinical Coding Hub website, learning platform, courses, mock examinations, career resources, communities and related services (together, the “Services”).
Please read these Terms carefully before buying or using our Services.
The Services are provided by Clinical Coding Hub Limited, a company registered in England and Wales.
Company number: 10468670
Business and correspondence address:
Clinical Coding Hub Limited
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Email: info@clinicalcodinghub.co.uk
Website: www.clinicalcodinghub.co.uk
“Clinical Coding Hub”, “CCH”, “we”, “us” and “our” mean Clinical Coding Hub Limited.
“You” and “your” mean the individual using the Services or, where relevant, the organisation purchasing Services from us.
These Terms apply to our:
The following also form part of the agreement between you and us:
If product-specific terms conflict with these general Terms, the product-specific terms will apply to that product.
Nothing in these Terms limits or excludes any legal rights you have as a consumer that cannot lawfully be limited or excluded.
Our Services are primarily designed for adults preparing for, entering or working within clinical coding, healthcare or related fields.
You must be legally capable of entering into the relevant contract with us.
You must normally be 18 or over to make a purchase yourself.
Where we agree that a younger learner may use a Service, the purchase may need to be made or authorised by a parent, guardian, employer or other responsible organisation, depending on the circumstances.
You must provide accurate and up-to-date information when creating an account or purchasing a Service.
If you purchase on behalf of an employer, NHS organisation, company or other organisation, you confirm that you are authorised to do so. Section 28 also applies to business and organisational purchases.
When you place an order, you are making an offer to purchase the relevant product or Service.
Our contract with you begins when we:
whichever happens first.
Before you pay, the product page and checkout should tell you the key information relevant to your purchase, including:
That information forms part of our contract with you.
We may decline an order where reasonably necessary, for example where:
If we decline an order after taking payment, we will refund the amount paid.
The access arrangement applying to each product will be shown on the product page or during checkout.
Some products involve a single payment for specified content or Services.
The applicable access period will be stated before purchase.
Some products, including certain mock-examination products, may provide access for a fixed period such as:
Unless we state otherwise, the access period starts when access is first made available to you.
Unused time does not carry over after the access period expires unless we expressly agree otherwise.
Where a product is expressly sold as “Lifetime Access”, this means access for the operational lifetime of that Clinical Coding Hub product while we continue to offer and support it.
It does not mean the lifetime of the individual customer and does not require Clinical Coding Hub Limited to operate indefinitely.
Unless we clearly state otherwise before purchase, a Lifetime Access product will normally remain available for at least three years from the date of purchase.
We may update, restructure, reorganise or replace a Lifetime Access product where reasonably necessary to:
Such changes will not deliberately remove the core educational purpose of the product.
If we permanently withdraw a Lifetime Access product, we will, where reasonably practicable:
If we permanently withdraw a Lifetime Access product within three years of your purchase and cannot provide substantially equivalent access, we will provide an appropriate remedy, which may include a proportionate refund.
This section does not affect your statutory rights.
Where we offer a recurring subscription, we will tell you before you purchase:
Unless stated otherwise, cancelling a subscription prevents future renewals and you retain access until the end of the period already paid for.
We will comply with any applicable UK rules relating to subscription contracts, renewal notices, cancellation and cooling-off rights where and when those rules apply to the relevant contract.
The price payable is the price shown when you place your order.
Any applicable VAT or other mandatory charges will be shown as required before you complete the purchase.
Payments may be processed through providers such as Stripe and PayPal.
You must use a payment method that you are authorised to use.
If there is an obvious pricing or listing error that a reasonable customer would recognise as an error, we may cancel the affected order and refund the amount paid.
Promotional codes and discounts are subject to any conditions displayed with the relevant promotion.
Unless we state otherwise, discounts:
If payment fails, is reversed or remains unpaid, we may temporarily suspend access to the relevant product while the matter is investigated or resolved.
We will not penalise you merely for raising a genuine payment dispute or chargeback concerning a problem with our Services.
If you purchase online as a consumer, you will normally have a 14-day statutory cancellation period.
Different rules apply depending on whether what you purchase consists of:
Many Clinical Coding Hub courses and digital products are made available immediately after purchase.
Where you want digital content to be supplied during your statutory cancellation period, we may ask you at checkout to:
If you provide the required consent and acknowledgement and supply begins, your statutory cancellation right for that digital content will end in accordance with applicable law.
We will provide confirmation of the relevant consent and acknowledgement as required.
If immediate supply is optional and you do not give the necessary consent, we may delay access until the cancellation period has expired.
Some products include services such as:
If you expressly ask us to begin providing a Service within the statutory cancellation period and then cancel before the Service has been fully performed, you may be required to pay an appropriate amount for the portion already supplied where permitted by law.
Where the Service has been fully performed during the cancellation period following the requests or acknowledgements required by law, your cancellation right may end.
Some products may contain both immediately supplied digital content and separately delivered services.
For example, a course may include personalised CV feedback.
Where different cancellation rules apply to different parts of a combined product, those rules will be applied appropriately to each part.
Where reasonably necessary, the product description or checkout may identify how the relevant elements of the purchase are treated.
Where you have a statutory right to cancel, you can notify us by making a clear statement that you wish to cancel.
Email:
You may use the model cancellation form at the end of these Terms, but you are not required to use it.
Where you are entitled to a refund following cancellation, we will process it within the period required by law and normally using the same payment method used for the purchase unless otherwise agreed.
Nothing in this section limits any statutory cancellation rights available to you.
Your statutory consumer rights are not affected by these Terms.
Under UK consumer law, digital content supplied to consumers must meet applicable legal standards, including requirements concerning quality, fitness for an agreed purpose and description.
Services must also be performed with reasonable care and skill.
If you believe something is wrong with a product or Service, contact:
Depending on the circumstances and your legal rights, an appropriate remedy may include:
Where faulty digital content supplied by us causes damage to a consumer’s device or other digital content because we failed to use reasonable care and skill, your statutory rights also apply.
We may occasionally offer a money-back guarantee, satisfaction guarantee or other promotional promise that provides rights in addition to your normal legal rights.
Any specific conditions will be displayed with the relevant offer.
A promotional guarantee does not replace or reduce your statutory rights.
Your account is personal to you unless we expressly provide a multi-user or organisational licence.
You must:
You must not:
Where an organisation purchases multiple learner places, each learner should use their own account unless we expressly agree otherwise.
You may use our Services for your own learning, professional development and career development.
You must not:
Clinical Coding Hub is an education and training platform.
You must not unnecessarily submit:
This applies particularly to:
When discussing or practising clinical scenarios, use fictional, appropriately anonymised or otherwise authorised information only.
You remain responsible for complying with any confidentiality, information-governance and professional obligations that apply to you.
We may remove content that appears to contain inappropriate confidential information and may take appropriate action where necessary to protect affected individuals or organisations.
“CCH Content” includes material that we provide through our Services, including:
Unless otherwise stated, CCH Content is owned by Clinical Coding Hub Limited or used by us under licence.
When you purchase or are granted access to CCH Content, we give you a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to use that content for your own learning and professional development during your permitted access period.
Career-development materials may be used for their intended purpose, including helping you prepare your own:
Purchasing access does not transfer ownership of the underlying intellectual property to you.
Unless we expressly permit it, you must not:
This does not prevent uses that are permitted by law.
We may use reasonable technical and operational measures to investigate suspected:
Unless expressly stated otherwise, CCH mock examinations, quizzes and practice assessments:
We may update questions, scenarios, marking approaches and explanations to:
You must not reproduce, photograph, record, distribute or publish restricted mock examination content without our permission.
Clinical Coding Hub may issue certificates for completing particular courses or programmes.
The status and nature of each certificate will be described with the relevant product.
Unless a product is expressly described as providing an externally accredited, regulated or independently recognised qualification, a Clinical Coding Hub certificate:
If we later offer an accredited, certified or independently assessed programme, its status, awarding arrangements and relevant conditions will be explained separately.
We may correct, invalidate or withdraw a certificate where there is reliable evidence that it was obtained through fraud, impersonation or serious assessment misconduct.
We will act reasonably before doing so and, where appropriate, give the affected learner an opportunity to respond.
Clinical Coding Hub provides educational and career-development Services.
We do not guarantee that purchasing or completing a product will result in:
Recruitment decisions are made by employers, and external examination or qualification outcomes are determined by the relevant organisations.
We aim to keep our materials useful and current, but clinical coding standards, professional guidance, recruitment practices and examination requirements can change.
For professional clinical coding work or external assessments, you should check the relevant current official standards and requirements.
Clinical Coding Hub may use artificial intelligence and AI-assisted technologies in creating and delivering parts of our Services.
This may include:
We take reasonable steps to review AI-assisted educational content before publication, but AI systems can make errors.
You should not treat AI-generated information as the sole authority for professional clinical coding decisions.
Where accuracy matters for professional practice, refer to the relevant:
Our Privacy Policy explains how we handle personal information where AI tools are involved.
Some Services allow you to submit material such as:
You retain ownership of content that belongs to you.
You give us a non-exclusive, royalty-free licence to host, store, reproduce and display your content only to the extent reasonably necessary to:
We do not acquire ownership of your CV, supporting statement or other personal document simply because you submit it.
We will not ordinarily use your name, identifiable submission, testimonial or success story for promotional purposes without appropriate permission.
Where we publish a review or testimonial, we will take reasonable steps to ensure it reflects a genuine experience and will make disclosures required by applicable consumer law.
Where Clinical Coding Hub provides forums, groups or other community features, you must communicate respectfully and professionally.
You must not post content that:
We may moderate, restrict or remove content where reasonably necessary.
Serious or repeated breaches may result in restrictions or account action under section 24.
We aim to provide a reliable Service, but we cannot guarantee uninterrupted availability.
Access may occasionally be affected by:
We will take reasonable steps to minimise material disruption.
Short or minor interruptions do not automatically entitle you to a refund.
If a significant failure substantially prevents you from receiving a paid Service, we will consider an appropriate remedy in accordance with your statutory rights, which may include restoring or extending access.
Clinical coding, healthcare, technology, recruitment practices and professional standards evolve.
We may therefore update, replace, reorganise or remove individual lessons, questions, resources or features where reasonably necessary to:
We will not deliberately remove the fundamental benefit of a product you have already paid for without reasonable justification.
If a material change significantly reduces what you purchased, we will provide an appropriate remedy where required by law.
We may suspend, restrict or, in serious cases, terminate access where we reasonably believe that:
Where reasonable and appropriate, we will explain the issue and give you an opportunity to resolve it before permanently terminating access.
We may act immediately where:
If we permanently end a paid Service for a reason that is not caused by your breach or conduct, we will provide an appropriate remedy for the part of the Service you have not received.
You can ask us to close your account by emailing:
Closing an account does not automatically create a right to a refund for digital content or Services already supplied.
Your statutory cancellation, refund and consumer rights remain unaffected.
Our Privacy Policy explains how personal information is handled after account closure.
Our Services may rely on third-party providers such as:
Third-party websites and platforms may have their own terms and privacy policies.
We are not responsible for the independent content or operation of third-party websites outside our control.
However, using third-party suppliers does not remove responsibilities that the law places on Clinical Coding Hub for the Services we provide to you.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of:
Loss or damage is foreseeable where it was obvious that it might happen or both you and we knew it might happen when the contract was made.
We are not responsible for loss that was not reasonably foreseeable.
Our consumer products are intended primarily for personal learning and career development.
Where a consumer chooses to use a product for an unrelated business or commercial purpose, we are not responsible for business losses such as:
except where liability cannot lawfully be excluded.
This section applies where the relevant Services are purchased wholly or mainly for business, employer or organisational purposes rather than by an individual acting as a consumer.
Unless otherwise agreed in writing:
Payment terms for invoiced organisational purchases will be stated on the relevant invoice, quotation or agreement.
To the extent permitted by law, we will not be liable to a business customer for:
Unless otherwise agreed in writing, our aggregate liability to a business customer for claims arising from a particular purchased Service will not exceed the total amount paid by that customer for that Service during the 12 months immediately preceding the event giving rise to the claim.
Nothing in this section limits liability that cannot lawfully be limited.
We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control.
Examples may include:
We will take reasonable steps to reduce the impact of such an event.
If an event outside our reasonable control substantially prevents us from providing an ongoing paid Service for a prolonged period, we will consider an appropriate remedy for the affected portion of the Service.
Your statutory rights remain unaffected.
We may update these Terms where reasonably necessary to reflect:
The current version will be published on our Website together with its effective date.
Changes will not retrospectively remove statutory rights or unfairly deprive you of a material benefit you have already purchased.
Where a material change significantly affects an ongoing paid Service, we will provide reasonable notice where appropriate.
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
Our Cookie Policy explains our use of cookies and similar technologies.
If you are unhappy with a purchase or our Services, please contact:
Please provide enough information for us to understand:
We will aim to acknowledge complaints promptly and investigate them fairly.
Where a complaint requires additional time, we will keep you reasonably informed.
If we cannot resolve a consumer complaint, you may seek independent advice from organisations such as Citizens Advice or pursue any other remedy available to you.
Nothing in this section restricts your right to use the courts or another legally available dispute-resolution mechanism.
These Terms are governed by the law of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts available to you under applicable UK law.
In particular:
You also retain any mandatory consumer protections that apply to you.
For business customers, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.
We may transfer our rights and obligations under these Terms to another organisation, for example as part of a:
Any transfer will not reduce your statutory or contractual rights.
You may not transfer a personal course licence or account to another person without our permission.
Unless these Terms expressly say otherwise, the agreement is between you and Clinical Coding Hub Limited.
No other person has a right to enforce these Terms merely because they may benefit from them.
We may contact you using the email address associated with your account or purchase.
You can contact us at:
Please keep your email address and relevant account information up to date.
These Terms and our contracts with you are provided in English.
If a court or other competent authority determines that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.
If we delay or fail to enforce a right under these Terms, this does not mean that we have given up that right.
These Terms, together with applicable product information and any policies or product-specific terms incorporated into them, form the agreement between you and us concerning the relevant Service.
Nothing in this section:
For questions about these Terms, contact:
Clinical Coding Hub Limited
Email: info@clinicalcodinghub.co.uk
Website: www.clinicalcodinghub.co.uk
Business and correspondence address:
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Company number: 10468670
Use this form only if you have a statutory right to cancel and wish to do so.
You do not have to use this form. You can instead email info@clinicalcodinghub.co.uk with a clear statement that you wish to cancel.
To:
Clinical Coding Hub Limited
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Email: info@clinicalcodinghub.co.uk
I hereby give notice that I cancel my contract for the following product or Service:
Product or Service: ______________________________
Ordered on: ______________________________
Name of consumer: ______________________________
Address of consumer: ______________________________
Email address used for purchase: ______________________________
Order number, if known: ______________________________
Signature of consumer: ______________________________
(only required if this form is sent on paper)
Date: ______________________________
Last updated: 30 September 2026
Clinical Coding Hub Limited (“Clinical Coding Hub”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, where we obtain it from, why and how we use it, the legal bases we rely on, who we may share it with, how long we keep it, and the rights you have.
It applies when you visit www.clinicalcodinghub.co.uk (the “Website”), create an account, purchase or access a course, use our learning platform or community features, complete quizzes or mock examinations, submit work for feedback, contact us, or subscribe to our communications.
Clinical Coding Hub Limited is the data controller responsible for the personal information described in this policy. This means that we determine how and why your personal information is processed.
Company name: Clinical Coding Hub Limited
Company number: 10468670
ICO registration number: ZB013655
Business and correspondence address:
Clinical Coding Hub Limited
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Website: www.clinicalcodinghub.co.uk
Email: info@clinicalcodinghub.co.uk
Our data-protection contact is Francis Dike, who can be contacted at info@clinicalcodinghub.co.uk.
We process personal information in accordance with applicable UK data-protection and privacy legislation, including:
Where other data-protection legislation applies to an individual using our services, such as the EU GDPR, we will comply with those requirements where applicable.
The information we collect depends on how you interact with Clinical Coding Hub.
When you register for an account or purchase a product, we may collect:
When you use our learning platform, we may collect information including:
We use this information to provide our courses, record your progress and improve the learning experience.
Some Clinical Coding Hub services may allow you to submit materials for personalised feedback, including:
These documents may contain personal information about you and, occasionally, other people such as referees.
Please only include information that is reasonably necessary for us to provide the requested service.
If you participate in forums, groups, study communities or other community areas, we may process:
Content posted within a community area may be visible to other members who have access to that area.
When you contact us by email, contact form, social media or another support channel, we may collect:
When you purchase a Clinical Coding Hub product or service, we may process:
Payments may be processed through third-party payment providers such as Stripe and PayPal.
We do not normally receive or store your complete debit or credit card number.
When you use our Website, certain technical information may be collected automatically, including:
Where you subscribe to our communications or where we are otherwise permitted to contact you, we may process:
Most personal information is provided directly by you when you create an account, make a purchase, complete learning activities, post in our community or contact us.
We may also receive information from:
Where an employer or another organisation provides your details to us, it should only provide information necessary for us to arrange your access.
Clinical Coding Hub is an education and training service.
We do not require identifiable patient information, confidential medical records or confidential NHS information to provide our services.
You must not upload, post, email or otherwise submit identifiable patient information through our:
When practising clinical coding scenarios, you should use fictional, appropriately anonymised or otherwise authorised information only.
If we become aware that identifiable patient information has been submitted unnecessarily, we may remove or securely delete it as soon as reasonably practicable and may contact the person who submitted it.
Submitting identifiable patient or confidential employer information may also breach your employer’s confidentiality or information-governance requirements.
We only process personal information where we have an appropriate legal basis.
| Purpose | Information used | Legal basis |
|---|---|---|
| Creating and managing your account and providing access to courses you have purchased | Account, learning and transaction information | Performance of a contract |
| Recording course progress and providing quizzes, mock examinations and certificates | Account and learning information | Performance of a contract |
| Providing personalised feedback on documents or responses you submit | Feedback submissions and account information | Performance of a contract |
| Providing community functionality | Account and community information | Performance of a contract |
| Moderating our community and dealing with misuse | Account, community and technical information | Legitimate interests in maintaining a safe, respectful and useful community |
| Taking payments and administering refunds | Transaction and payment information | Performance of a contract |
| Maintaining accounting and tax records | Transaction information | Legal obligation |
| Responding to questions and support requests | Communications and account information | Contract where related to a purchase; otherwise legitimate interests in responding to enquiries |
| Handling complaints and disputes | Communications and relevant account or transaction information | Legal obligation and legitimate interests in resolving disputes and protecting our rights |
| Maintaining Website and account security | Technical, account and transaction information | Legitimate interests in protecting our Website, users and services |
| Preventing fraud, spam, misuse and unauthorised account sharing | Account and technical information | Legitimate interests in protecting our business, content and users |
| Understanding and improving our Website, courses and customer experience | Learning, technical and feedback information, aggregated where practical | Legitimate interests; consent where required for non-essential cookies or similar technologies |
| Personalising aspects of the learning experience | Learning information | Performance of a contract and/or legitimate interests in improving the learning experience |
| Sending service communications such as receipts, access details and important account updates | Account and transaction information | Performance of a contract and, where applicable, legal obligation |
| Sending marketing communications | Marketing and account information | Consent or, where applicable, the electronic-marketing “soft opt-in” |
| Complying with laws, regulators, courts or legal proceedings | Relevant personal information | Legal obligation and/or legitimate interests in establishing, exercising or defending legal rights |
Where permitted by law, we may send existing customers marketing communications about Clinical Coding Hub products or services that are similar to those they have previously purchased or shown an interest in.
Where we rely on this “soft opt-in”, we will provide an opportunity to opt out when we first collect the relevant contact information and in subsequent marketing communications.
Where the soft opt-in does not apply, we will obtain consent where required.
You can unsubscribe from marketing at any time by:
Unsubscribing from marketing does not prevent us from sending necessary service communications relating to your account or purchases.
Clinical Coding Hub may use artificial intelligence and AI-assisted technologies as part of our educational services.
For example, some educational content may be:
The presence of AI-generated or AI-assisted content does not in itself mean that your personal information has been provided to an external AI provider.
Where learning information is used to personalise your experience, we may use information such as:
We do not currently use solely automated processing to make decisions about you that have legal or similarly significant effects.
We do not routinely place customer CVs, supporting statements, applications or other identifiable feedback submissions into publicly available consumer AI tools.
Where we use a third-party AI service to assist with a service involving personal information, we will take appropriate steps such as:
Where a new AI feature materially changes how your personal information is processed, we will update this Privacy Policy or provide additional privacy information where appropriate.
Clinical Coding Hub uses cookies and similar technologies to operate and improve the Website.
Some cookies and similar technologies are required to provide functions requested by users.
They may be used to:
Where permitted by law, these technologies may be used without consent because they are necessary to provide the relevant service.
We may use analytics or performance technologies to understand how visitors interact with our Website and to improve our services.
Where consent is legally required, the relevant technology will not be activated until you have made an appropriate choice through our cookie-management system.
UK law permits limited exceptions for certain storage and access technologies in specific circumstances.
We will only rely on such an exception where the particular technology and its use meet the relevant legal requirements. Otherwise, we will obtain consent where required.
You can change or withdraw your cookie choices through the cookie settings available on our Website.
More detailed information about the technologies we use is available in our Cookie Policy.
We use third-party organisations and software to help us operate Clinical Coding Hub.
Depending on the service and the circumstances, these organisations may act as processors acting on our instructions or as independent data controllers responsible for their own processing.
Our service providers may include:
We use Cloudways and associated infrastructure providers to host and operate our Website.
Clinical Coding Hub uses WordPress together with learning, membership, community and related software to provide our Website and educational services.
Where software operates directly within our Website environment, this does not necessarily mean that the software provider receives your personal information.
We use Fluent Forms / WPManageNinja to provide forms and collect information submitted through the Website.
We use FluentCRM / WPManageNinja to assist with customer communications, email lists and related customer-management functions.
We use providers such as:
to process payments.
Stripe and PayPal may act as independent controllers for some processing, including fraud prevention, security and compliance with their own legal obligations.
Their own privacy policies apply to processing for which they act as independent controllers.
Where enabled, we may use Google services such as:
Non-essential technologies are used in accordance with applicable cookie and privacy requirements.
We may use email-delivery or hosting providers to deliver:
We may share relevant information with professional advisers such as:
where reasonably necessary.
We do not sell your personal information.
We may share personal information where reasonably necessary:
Where your employer or another organisation has purchased or arranged your training, we may share information reasonably necessary to administer that arrangement.
For example, we may confirm:
We will not routinely disclose detailed quiz results, personal feedback submissions, private communications or community activity to an employer unless:
Some organisations providing services to Clinical Coding Hub may process personal information outside the United Kingdom.
Where this constitutes a restricted transfer under UK data-protection law, we will take appropriate steps to protect the information.
Depending on the circumstances, safeguards may include:
Where required, we may also carry out an appropriate assessment of the protections available for the information being transferred.
You may contact us if you would like further information about safeguards relevant to a particular transfer.
We retain personal information only for as long as reasonably necessary for:
Our typical retention approach is set out below.
| Information | Typical retention approach |
|---|---|
| Account and learning information | For as long as your account or purchased course access remains available. After permanent account closure, information is normally deleted or anonymised within a reasonable period unless we need to retain particular records |
| Lifetime-access products | Relevant account and access information may be retained for as long as the lifetime-access service remains available to you |
| Certificate records | May normally be retained for up to 6 years after issue, or longer where reasonably necessary to verify a certificate or maintain an appropriate educational record |
| Feedback submissions such as CVs or supporting statements | Normally retained only for as long as reasonably necessary to provide the feedback and deal with related support, typically no longer than 12 months unless there is a reason to retain them for longer |
| Community posts | May remain while the relevant community exists. Where appropriate, posts may be deleted or anonymised after an account is closed |
| Transaction and accounting records | Normally retained for at least the period required by UK tax, accounting and company law, commonly 6 years |
| Customer-support correspondence | Normally retained for around 2 years after resolution, but may be retained for longer where relevant to a complaint, dispute or legal issue |
| Data-protection complaints | Retained for an appropriate period to demonstrate how the complaint was handled and to meet legal or regulatory obligations |
| Marketing information | Until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to continue contacting you |
| Marketing suppression records | We may retain limited information so that we can continue to respect an unsubscribe request |
| Security and server logs | Normally kept only for the period reasonably necessary for security, troubleshooting and fraud prevention, subject to our providers’ settings |
| Analytics information | Retained in accordance with the settings applied to the relevant analytics service and our operational needs |
These periods are guidelines rather than absolute deadlines.
Information may be retained for longer where:
Where information is no longer required, we will delete or anonymise it as appropriate.
We use appropriate technical and organisational measures designed to protect personal information against:
Depending on the circumstances, these measures may include:
No internet-based system can guarantee absolute security.
Users should use strong, unique passwords and should not share their login credentials with other people.
If a personal-data breach occurs, we will investigate it and take appropriate action.
Where required by law, we will notify the Information Commissioner’s Office within the applicable statutory timeframe.
Where a breach is likely to result in a high risk to the rights and freedoms of affected individuals, we will notify those individuals without undue delay where required.
Clinical Coding Hub does not generally require special-category personal information such as information concerning:
Please avoid including this information in documents, feedback requests or communications unless it is genuinely relevant.
You may sometimes choose to tell us about a disability, health condition or other relevant circumstance where you are requesting a reasonable adjustment to one of our services.
Where we process such information, we will:
Clinical Coding Hub’s services are primarily designed for adults and people preparing for or working within healthcare and clinical coding.
We do not intentionally target our services at young children.
If we become aware that personal information relating to a child has been collected in circumstances where we do not have an appropriate lawful basis to process it, we will take reasonable steps to delete it.
Where a younger learner legitimately uses one of our services, we will take account of their age and the additional protections applicable to children’s personal information.
Depending on the circumstances, UK data-protection law gives you rights relating to your personal information.
You can ask us for a copy of personal information we hold about you.
You can ask us to correct information that is inaccurate or complete information that is incomplete.
You can ask us to delete personal information in certain circumstances.
This right is not absolute. For example, we may need to retain transaction information to meet legal obligations.
You may ask us to restrict how personal information is used in certain circumstances.
Where applicable, you may ask us to provide information you have given us in a structured, commonly used and machine-readable format or transfer it to another organisation where technically feasible.
You may object to certain processing based on legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing.
Where we rely on consent, you can withdraw it at any time.
Withdrawal does not affect processing that took place before consent was withdrawn.
Where applicable, you may have rights relating to decisions made solely using automated processing that have legal or similarly significant effects.
Clinical Coding Hub does not currently make such decisions.
To exercise a data-protection right, contact:
There is normally no fee for exercising your rights.
We may ask for reasonable information to verify your identity or clarify the scope of your request.
We will respond within the timeframe required by applicable data-protection law.
For most requests, this is normally one month, although the period may be extended where the law allows, for example where a request is particularly complex or multiple requests have been made.
If you believe we have not handled your personal information appropriately, you can make a data-protection complaint to us.
Please contact:
Email: info@clinicalcodinghub.co.uk
Suggested subject: Data Protection Complaint
You may also write to:
Clinical Coding Hub Limited
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
We will:
You can also complain to the UK’s data-protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
You do not lose your right to contact the ICO by first raising the matter with us.
Our Website may contain links to websites or services operated by other organisations.
We are not responsible for how those organisations process personal information.
We recommend reviewing the relevant organisation’s privacy information before providing personal information to it.
We may update this Privacy Policy from time to time to reflect changes to:
The latest version will be published on our Website and will show the date it was last updated.
Where a change materially affects how we use personal information, we will take reasonable steps to bring that change to the attention of affected users where appropriate.
For questions about this Privacy Policy, our use of personal information, or your data-protection rights, please contact:
Clinical Coding Hub Limited
Email: info@clinicalcodinghub.co.uk
Website: www.clinicalcodinghub.co.uk
Business and correspondence address:
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Company number: 10468670
ICO registration number: ZB013655
Data-protection contact: Francis Dike