Clinical Coding Hub

Privacy Policy

CCH Privacy Policy


CCH Privacy Policy

At the Clinical Coding Hub (CCH) , we care about the confidentiality and security of your personal information. We use commercially reasonable efforts to keep your personal information secure in compliance with our Privacy Policy. Within this Privacy Policy,”we,” “us,” and “our” refer to Clinical Coding Hub.

This Privacy Policy only applies to information that we collect through the CCH Website (the “Site,” which consists of all content and pages located within web domain) and does not apply to information that we may collect from you in other ways (for example, this policy does not apply to information that you may provide to us over the phone, by fax, or through conventional mail)


Comments or other information posted by you to our forums or other areas of the Site designed for public communications or communications among registered members may be viewed and downloaded by others who visit the Site. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you on  forums (or other public or classwide areas)


By using our Site, or providing information to CCH, you understand and unambiguously consent to the collection, use, disclosure and retention of information in the UK and other countries, for the purposes set forth in this Privacy Policy and the CCH Terms of Service.

You hereby consent to the collection, use, disclosure, and retention by CCH of your Personal Information as described under this Privacy Policy, including but not limited to the transfer of your data between CCH, Coding Trainers and Coding Academies described in this Privacy Policy.

For further certainty, any consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of the applicable Personal Information to a jurisdiction which may provide a different level of privacy protection than that available in your own country.

If you do not agree with these terms, then please do not access the Site.


As used in this Privacy Policy, “Personal Information” means any information about yourself that you may provide to us when using the Site, such as when you sign up for a user account or enter into a transaction through the Site, which may include (but is not limited to) your name, email or contact information.

We endeavour to limit the collection of Personal Information to what we need with respect to specific Site activities in order to satisfy business, legal, or regulatory requirements. Clinical Coding Hub does not collect financial information from you.


We collect information from the Coding Trainers from various organisations and the Coding Academies we work with. The information they provide us is your name, email address and your organisation. We also collect certain usage information about coder’s performance and patterns of learning. In addition, we track information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited and  other user interface controls were used.

We may log the IP address, operating system, and browser software used by each user of the Site, and we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity. Various web analytics tools are used to collect this information. Some of the information is collected through cookies (small text files placed on your computer that store information about you, which can be accessed by the Site). You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of this Site may not work properly.


Among other things, we may use the information about you collected through the Site (including your Personal Information) in connection with the following. In cases where we share or disclose your Personal Information:

(1) the third party recipients are required to handle the Personal Information in a confidential manner and to maintain adequate security to protect the information from loss, misuse, unauthorized access or disclosure, alteration, and destruction; and (2) we will only disclose and share the Personal Information that is required by the third party to fulfill the purpose stated at the time of collection.

  • ⇒To enable the Members to provide, administer, and improve the courses.
  • ⇒To help us and the Members improve Clinical Coding Hub offerings, both individually (e.g., by course staff when working with a student) and in aggregate, and to individualize the experience and to evaluate the access and use of the Site and the impact of Clinical Coding Hub on the worldwide educational community.
  • ⇒  For research purposes.
  • ⇒  For the purpose for which you specifically provided the information, for example, to respond to a specific inquiry or provide you with access to the specific course content and/or services you select.
  • ⇒  To track both individual and aggregate attendance, progress and completion of an online course, and to analyze statistics on coders performance and how coders learn.
  • ⇒  To monitor and detect violations of the Honour Code, the Terms of Service, as well as other misuses and potential misuses of the Site.
  • ⇒ To publish information, but not Personal Information, gathered about Clinical Coding Hub access, use, impact, and student performance.
  • ⇒  To send you updates about online courses offered by Clinical Coding Hub or other events, to send you communications about products or services of Clinical Coding Hub, Clinical Coding Hub affiliates, or selected business partners that may be of interest to you, or to send you to email messages about Site maintenance or updates.
  • ⇒  To archive, this information and/or use it for future communications with you.
  • ⇒  To maintain and improve the functioning and security of the Site and our software, systems, and network.
  • ⇒  For purposes described elsewhere in this Privacy Policy (including, e.g., Sharing with Third Parties).
  • ⇒  As otherwise described to you at the point of collection or pursuant to your consent.

We will share information we collect with the Members, and we and the Members may share this information (including Personal Information) with third parties as follows:

  • ⇒  With service providers or contractors that perform certain functions on our or the Members’ behalf, including processing information that you provide to us on the Site, processing purchases via third party providers, and other transactions through the Site, operating the Site or portions of it, providing or administering courses, or in connection with other aspects of Clinical Coding Hub or Member services.

    ⇒With other visitors to the Site, to the extent that you submit comments, course work, or other information or content (collectively, “Postings”) to a portion of the Site designed for public communications; and with other members of a Clinical Coding Hub class of which you are a member, to the extent you submit Postings to a portion of the Site designed for viewing by those class members. We may provide your Postings to students who later enroll in the same classes as you, within the context of the forums, the courseware, or otherwise. If we do re-post your Postings originally made to non-public portions of the Site, we will post them without your real name and email (except with your express permission), but we may use your username without your consent

  • ⇒  To provide opportunities for you to communicate with other users who may have similar interests or educational goals. For instance, we may recommend specific study partners or connect potential student mentees and mentors. In such cases, we may use all information collected about you to determine who might be interested in communicating with you, but we will only provide other users your username, and not disclose your real name or e-mail address to your contact.

    ⇒  To respond to subpoenas, court orders, or another legal process; to investigate, or prevent, or take action regarding illegal activities, suspected fraud, or security or technical issues, or to enforce our Terms of Service, our Honour Code, or this Privacy Policy; as otherwise may be required by applicable law; or to protect our rights, property, or safety or those of others.

    ⇒  With affiliates of Clinical Coding Hub or the Members, or with successors in the event of a merger, acquisition or reorganization, for their use consistent with this Privacy Policy

    ⇒  As otherwise described to you at the point of collection or pursuant to your consent.

    ⇒  For integration with third party services. For example, videos and other content may be hosted on YouTube and other websites not controlled by Clinical Coding Hub.

In addition, we may share aggregated information that does not personally identify you with the public and with third parties, including but not limited to researchers and business partners.


Clinical Coding Hub has a program designed to protect Personal Information in its possession or control. This is done through a variety of privacy and security policies, processes, and procedures, including administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the Personal Information that it creates, receives, maintains, or transmits. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure; and therefore, Clinical Coding Hub cannot guarantee its absolute security.


Please note that we review and may make changes to this Privacy Policy from time to time. When changes are made, the Privacy Policy link will include a notation “Revised (date).” indicating that you should review the new terms, which will be effective immediately upon posting on this page, with an updated effective date. The notation will be included in the Privacy Policy link for at least seven (7) days after the update has been made. By accessing the Site after any changes have been made, you signify your agreement on a prospective basis to the modified Privacy Policy and any changes contained therein. In case you miss the notification referenced above, be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.


If you have privacy concerns, have disclosed data you would prefer to keep private, or would like to access the information we maintain about you, please contact us at

Effective Date: 28th April 2016


At the Clinical Coding Hub, we seek to understand and respect the unique needs and perspectives of the Clinical Coding Hub coding community. We value every learner, and are committed to being a leader in expanding access to all, including learners with disabilities. It is thus the Clinical Coding Hub’s commitment to ensure that our website and platform are accessible to individuals with disabilities and that they permit content providers to develop and post accessible content. To meet this goal, Clinical Coding Hub is implementing several initiatives, including:

  • ⇒Conforming online platform with the Web Content Accessibility Guidelines (“WCAG”) 2.0 AA, published by the World Wide Web Consortium;

  • ⇒All Clinical Coding Academies to permit content providers to post course content in a format that conforms with WCAG 2.0 AA for web content;

  • ⇒Distributing this policy to content providers and Clinical Coding Hub website content and technical support personnel for;

  • ⇒Linking to this policy from the Clinical Coding Hub homepage, soliciting and providing a method to submit feedback, and providing a method to contact knowledgeable Clinical Coding Hub personnel;

  • ⇒Developing and distributing Accessibility Best Practices Guidance for content providers;

  • ⇒Appointing a website accessibility coordinator who is knowledgeable on website accessibility and digital accessibility standards, responsible for coordinating Clinical Coding Hub’s responsibilities with respect to accessibility, and responsible for developing the Accessibility Best Practices Guidance;

  • ⇒Modifying policies to prioritize accessibility bug fixes to ensure they are remedied with the same level of priority as any other equivalent loss of function for individuals without disabilities;

  • ⇒Retaining one or more knowledgeable website accessibility consultants responsible for conducting annual website accessibility evaluations of platform

Clinical Coding Hub has undertaken these accessibility initiatives to expand access to clinical coding education for everyone and to assist clinical coding academies, many of which have independent obligations under accessibility laws, with providing content in accessible formats.

Clinical Coding Hub urges content providers to incorporate accessibility in course content posted on to meet a wide variety of requirements of learners with disabilities.

We will continue to spend quality time and extensive resources to make significant improvements to and our platform. Please direct any questions or suggestions on how to improve the accessibility of our site and platform to

We welcome your feedback.

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