Refund Policy

Effective Date: 15th March 2025

This Refund Policy explains how Clinical Coding Hub Limited (“we,” “us,” or “our”), with a registered address at 60 Simpson Close, Leagrave, Luton, Bedfordshire, England, LU4 9TP, UK, handles refunds, cancellations, and related matters for products and/or services (“Offerings”) provided through our website located at www.clinicalcodinghub.co.uk (the “Website”). By purchasing any of our Offerings, you agree to the terms of this Refund Policy, as well as any additional terms and conditions that may apply.

1. Scope of Refund Policy

1.1 Applicability
This Refund Policy applies to any paid Offerings made available on our Website, such as digital courses, memberships, subscriptions, or physical goods. Exceptions or additional terms may apply if explicitly stated at the time of purchase.

1.2 Relationship to Other Policies
This Refund Policy is part of our overall legal terms, including our Terms and Conditions and Privacy Policy. In the event of a conflict between this Refund Policy and our Terms and Conditions, the Terms and Conditions shall prevail.

2. Refund Eligibility

2.1 Digital Courses

  1. 14-Day/10% Usage Refund
    • If you have purchased a digital course and, within 14 days of your purchase, you have consumed less than 10% of the total course content, you may request a full refund by contacting us before the 14th day.
    • We measure “consumption” based on factors such as platform progress tracking (e.g., lesson completion percentages) or any downloaded material.
  2. Consumption Over 10% or Past 14 Days
    • Once you have consumed 10% or more of the course content, or 14 days have elapsed since your purchase (whichever occurs first), you will no longer be eligible for a refund—unless otherwise specified under an authorized refund guarantee separate from any Pass Assurance Guarantee.
  3. Prerecorded Content
    • The above 14-day/10% usage provision also applies to any prerecorded videos or audio included in your course. If you exceed the 10% threshold or the 14-day period, no refunds will be issued unless otherwise specified.
  4. Note on Pass Assurance Guarantee & Extended Access Request

2.2 Membership or Subscription Services

  1. Monthly/Annual Subscriptions
    • Subscriptions may be canceled at any time, but refunds will only be granted if you cancel within the first 7 days of your initial subscription. After this period, no refunds for partially used billing cycles will be provided.
  2. Free Trials
    • If your subscription begins with a free trial, you must cancel before the trial period ends to avoid charges. Once the trial ends, standard subscription cancellation rules apply.

2.3 Physical Products

If you purchase physical products from us, refunds or replacements may be issued if the item is returned in its original, unused condition within 14 days from the date of delivery. You are responsible for return shipping costs unless the product was defective upon arrival. Proof of purchase may be required.

2.4 Defective or Misdescribed Products

Where consumer protection laws apply, you may be entitled to a repair, replacement, or partial/full refund if a product or service is defective, not as described, or does not meet consumer rights standards. Any remedy will be determined in accordance with applicable law.r does not meet consumer rights standards. Any remedy will be determined in accordance with applicable law.

3. How to Request a Refund

3.1 Contact Customer Support
If you believe you are eligible for a refund, please contact our customer support team at info@clinicalcodinghub.co.uk. Include the following in your request:

  • Your full name
  • Date of purchase
  • Order or transaction number (if applicable)
  • Reason for the refund request

3.2 Review Process
We will review your refund request within 5–7 business days of receiving all necessary information. If additional details are required, we will reach out via the email address you provided.

3.3 Approval or Denial of Refund
After evaluating your request, we will notify you of our decision. If approved, we will process your refund promptly, applying credit to the original payment method within 10 business days. A denial is final unless there is a material change in circumstances affecting eligibility.

4. Special Promotions or Bundles

4.1 Discounted or Bundled Purchases
For any discounted or bundled purchases (e.g., multi-course packs, combined product offerings), refunds may only be issued if you meet the refund requirements for all items in the bundle. Partial refunds are generally not provided unless otherwise specified.

4.2 Coupon Codes and Discounts
Refunds for purchases made with coupons or discounts will only be up to the amount actually paid (i.e., the discounted price). Coupons or discount codes are not reinstated once used.

5. Chargebacks and Payment Disputes

5.1 Contact Us First
If you have any issue with a payment, please contact us before initiating a chargeback. Chargebacks may disrupt your account status and our operations, and they often prolong the resolution process.

5.2 Investigation
If a chargeback is initiated, we reserve the right to suspend or terminate your access to relevant Offerings until the dispute is resolved. We also reserve the right to dispute any chargeback we deem invalid or without merit.

6. Changes to This Policy

We reserve the right to modify or replace this Refund Policy at any time. If we make material changes, we will notify you by posting the updated version on our Website or by other appropriate means. Your continued use of our Offerings after any changes become effective constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us: