Welcome to Clinical Coding Hub and our website located at www.clinicalcodinghub.co.uk (the “Website”). Your access to our courses (the “Service”) is governed by these Terms and Conditions (these “Terms”), along with our Privacy Policy, Cookie Policy, and any other guidelines, rules, or operating policies that Clinical Coding Hub Limited, of Leagrave, Luton, Bedfordshire, England, LU4 9TP, UK (“Clinical Coding Hub,” “we,” “us,” or “our”) may establish and post on the Website (collectively, the “Agreement”).
1. AGREEMENT TERM
1.1 Commencement
The term of this Agreement (the “Agreement Term”) begins when you first sign up for or use our Service.
1.2 Duration
The Agreement Term continues as long as you use or access the Service, unless earlier terminated in accordance with these Terms.
2. SERVICES
2.1 License and Use
Subject to these Terms and during the Agreement Term, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, worldwide, and revocable right to access and use the Service solely for your personal, non-commercial purposes.
2.2 No Future Obligations
You acknowledge that your subscription or access to the Service is not contingent on any future functionality, features, or the delivery of additional services beyond those explicitly offered at the time of your subscription.
2.3 Customer Support
If you need technical assistance or have questions about the Service, please contact us at [insert email or link to support page]. We will use commercially reasonable efforts to address your concerns in a timely manner, but we do not guarantee any specific response times or resolutions.
3. ACCESS
3.1 Eligibility
To use our Service, you must:
a) be at least eighteen (18) years old and capable of forming a legally binding contract;
b) complete any registration process required;
c) agree to these Terms; and
d) provide accurate, complete, and up-to-date contact and legal information.
3.2 Authority to Bind
If you sign up for the Service on behalf of a company or other entity, you represent and warrant that you have the authority to bind that organization to these Terms.
3.3 Account Security
You are responsible for keeping your account credentials (username, password, etc.) confidential and secure. You agree to notify us immediately of any unauthorized use or suspected breach of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.
3.4 User Responsibilities for Data Accuracy
You agree to provide and maintain truthful, accurate, and up-to-date information, including payment details and contact information. You are solely responsible for any consequences—such as payment failures or missed communications—resulting from inaccurate or outdated information.
4. MEMBERSHIP FEES AND PAYMENTS
4.1 Fees
All charges for the paid aspects of our Service (the “Fees”) are listed on the Website or otherwise communicated to you in writing. You agree to pay the Fees as indicated.
4.2 Payment Deadlines
You must pay any Fees by the date specified through our Service or as otherwise notified to you. Failure to pay on time may lead to suspension or termination of your access to the Service.
4.3 Changes to Fees
We may modify our Fees at our sole discretion. We will provide reasonable advance written notice of any changes to recurring Fees. Your continued use of the Service after any such change constitutes acceptance of the new Fees.
4.4 Taxes
You are responsible for any applicable taxes (including goods and services tax) that arise under these Terms.
4.5 Payment Methods
All payments must be made using one of our accepted payment methods. You are subject to the user agreements of those third-party payment providers. We are not liable for any disruptions or errors arising from a third-party payment platform. We reserve the right to modify or discontinue any payment method at any time without notice.
4.6 Full Payment
We must receive the total payment by the specified due date in immediately available funds, without restriction, condition, withholding, deduction, set-off, or counterclaim.
4.7 Cancellations and Refunds
If you wish to cancel your subscription or request a refund, you must follow the procedure outlined on our Website or in any applicable Refund Policy. Refund eligibility, amounts, and processing methods may vary. If you are entitled to a refund, we will process it in a timely manner using your original payment method unless otherwise agreed.
5. PROHIBITED ACTIVITIES
5.1 Purpose of Use
You may only use the Service for the purposes we make it available. The Service may not be used for commercial endeavors unless specifically authorized by us.
5.2 Lawful Use
You agree not to use the Service:
a) in violation of any local or international laws or regulations;
b) in any way that is unlawful or fraudulent;
c) to upload, post, transmit, or otherwise make available content that violates our content standards or any applicable laws;
d) to knowingly transmit viruses, Trojan horses, worms, or other harmful code designed to adversely affect computer software or hardware.
5.3 Additional Restrictions
You further agree not to:
a) reproduce, duplicate, copy, or re-sell any part of the Service in violation of these Terms;
b) access or interfere with any part of the Service without authority;
c) create unauthorized subgroups on social media platforms (including WhatsApp and similar services);
d) disrupt any equipment or network storing the Service;
e) interfere with any Content used to provide the Service;
f) disrupt any equipment, network, or Content owned or used by a third party.
5.4 User-Generated Content
If the Service permits posting or uploading user-generated content (e.g., comments, forum posts, or other materials), you retain ownership of your content. However, by submitting such content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display it for the purpose of operating and marketing our Service. You represent and warrant that any content you provide complies with these Terms, does not infringe any rights of third parties, and is lawful. We have the right, but not the obligation, to remove or edit any user-generated content that violates these Terms or applicable law.
6. COURSE CONTENT
6.1 License Grant
We grant you a non-exclusive, non-transferable, non-sublicensable, non-commercial, personal license (“License”) to access and use the Course Content (in whole or in part) for as long as you maintain access to the Service under these Terms.
6.2 No Commercial Use
You must not use, or allow others to use, the Course Content for any commercial purpose without our prior written approval.
6.3 Third-Party Services
Certain elements of the Service may include features or content managed by third parties. Additional terms or costs may apply, and you must comply with those terms.
6.4 Prohibited Activities
Unless explicitly allowed by law, you must not:
a) sell, rent, lease, license, distribute, or otherwise exploit the Course Content or any part of the Service for commercial gain;
b) reverse engineer, decompile, disassemble, reproduce, or create derivative works from the Course Content or Service;
c) use or distribute “auto,” “script,” or “macro” programs or other unauthorized “hack” applications;
d) remove or alter any copyright, trademark, or origin notices;
e) export or re-export the Course Content in violation of any applicable laws or regulations.
6.5 Compliance with Laws
You agree to comply with all applicable laws and regulations when using the Course Content and the Service.
7. COURSE CONTENT OWNERSHIP
7.1 Intellectual Property
All title, ownership, and intellectual property rights in and to the Course Content, the Service, and associated elements (including text, graphics, audio, video, domain names, and other components) are owned by us or our licensors.
7.2 Protection by Law
The Course Content and Service are protected by national and international laws, including copyright and trademark laws.
7.3 Licensor Rights
Some parts of the Course Content may include licensed materials from third parties; those licensors may also enforce their rights in the event of a violation of these Terms.
7.4 Restrictions
Reproduction or representation of licensed materials in any manner without prior written permission (and, if applicable, the permission of our licensors) is strictly prohibited.
7.5 Reservation of Rights
Except as expressly stated in these Terms, all rights not granted to you are reserved by us or our licensors.
7.6 No Sale
These Terms do not constitute a sale of any rights in the Course Content or Service; your License does not grant ownership or title.
8. TERM AND TERMINATION
We may terminate or suspend your access to the Service, with or without notice, if we determine you have breached these Terms or any applicable law or regulation, or for any other reason at our sole discretion. These Terms remain in effect while you continue to use or access the Service unless otherwise terminated.
9. DISCLAIMER
9.1 As-Is, As-Available
The Service, including any Course Content, is provided on an “as is” and “as available” basis. Your use of the Service is at your own risk.
9.2 No Virus Warranty
We do not warrant that any files or Course Content downloaded or executed through the Service will be free from viruses or other harmful components.
9.3 No Guarantees
We do not guarantee that the Service or Course Content will meet your requirements or be uninterrupted or error-free. We provide no assurance of any specific results from using the Service.
9.4 No Advice
No part of the Course Content constitutes professional advice. We do not warrant the accuracy or reliability of any information provided through the Service.
9.5 Limited Liability
We are not liable for any direct or indirect damages, including loss of data or business interruptions, arising from your use of—or inability to use—the Service or Course Content.
9.6 Educational and Informational Purposes
All information provided through the Service is for educational and informational purposes only, and you accept full responsibility for any outcomes resulting from your decisions.
9.7 Hypothetical Scenarios
Examples or results shown within the Course Content are hypothetical and do not guarantee future performance or outcomes.
9.8 Third-Party Links
Our Website or Course Content may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the contents or availability of such external sites, and accept no responsibility for their accuracy, legality, or any damage or loss caused by visiting or using them.
10. WARRANTIES
10.1 Accuracy of Information
We strive to keep the information on our Service correct, but we make no representations or warranties regarding its completeness or usefulness.
10.2 Implied Warranties
To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.3 No Specific Outcomes
Nothing in this Agreement guarantees that the Service will produce any particular outcome or be suitable for your specific needs.
11. LIMITATION OF LIABILITY
11.1 No Liability for Completeness
We are not liable for any incomplete or inaccurate information uploaded or posted on the Service.
11.2 Exclusion of Certain Damages
We will not be liable for any:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss or corruption of data;
- loss of business opportunity, goodwill, or reputation;
- indirect or consequential damages.
11.3 Legal Exceptions
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or any other matter where liability cannot be excluded under applicable law.
11.4 Data Loss
We are not responsible for maintaining or backing up your data. The Service is not intended as a record-keeping system.
11.5 Scope of Obligations
Except as expressly provided in these Terms, all warranties, representations, conditions, and other terms—whether implied by statute or common law—are excluded to the fullest extent permitted by law.
12. INDEMNITY
You agree to defend, indemnify, and hold harmless us, our affiliates, and our respective directors, officers, employees, agents, contractors, licensees, successors, and assigns from all claims, damages, losses, expenses, and costs (including reasonable attorneys’ fees) arising from or related to:
- your use or misuse of the Service;
- any breach of these Terms;
- your violation of any applicable laws or regulations;
- any User-Generated Content you submit or post.
13. OTHER IMPORTANT TERMS
13.1 Assignment
We may assign or transfer our rights and obligations under these Terms to another entity. You may not assign or transfer your rights without our prior written consent.
13.2 Relationship of Parties
Nothing in these Terms creates a joint venture, partnership, agency, or employment relationship between you and us.
13.3 Entire Agreement
These Terms, along with any other documents or policies referenced, constitute the entire agreement between you and us regarding the Service, superseding all prior agreements, understandings, or representations.
13.4 Waiver
Our failure to exercise or enforce any right under these Terms does not constitute a waiver. A waiver of any default is not a waiver of subsequent defaults.
13.5 Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions remain in full force and effect.
13.6 Governing Law and Jurisdiction
These Terms and any dispute arising out of them or in connection with them are governed by the laws of England and Wales. You agree to first attempt to resolve disputes with us in good faith. If a resolution is not reached within sixty (60) days, both parties submit to the exclusive jurisdiction of the courts of England and Wales.
13.7 Force Majeure
We will not be liable for any delay or failure to perform any obligation under these Terms due to events beyond our reasonable control (“Force Majeure Event”), including natural disasters, strikes, lock-outs, pandemics, acts of government, or failure of public or private telecommunications networks.
13.8 Changes to These Terms
We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify you by posting a notice on our Website or by other appropriate means. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms.
13.9 Data Protection
Your Personal Data will be collected, stored, and processed in accordance with our Privacy Policy (incorporated by reference). By using the Service, you acknowledge you have read and agree to the terms of our Privacy Policy.
Effective Date: 25 May 2023
Thank you for reading and agreeing to these Terms and Conditions.